Going Shopping

Instructions:

Listen to the video carefully and answer the following questions. Choose the best answer for each question. Click “Submit Answers” when you’re done to see your results.

Shopping and Store Service – Listening Comprehension Exercise

Shopping and Store Service – Listening Comprehension Exercise

1. What does the customer say when first asked for help?
  • I need help finding something
  • I'm just looking right now
  • I want to buy a sweater
  • I'm in a hurry
2. What special offer is happening in the department today?
  • Free shipping
  • Buy one, get one free
  • Everything is on sale
  • 50% off selected items
3. What item does the customer want to try on?
  • A jacket
  • A shirt
  • A sweater
  • A dress
4. What problem does the customer have with the first item?
  • It's too expensive
  • It's the wrong color
  • It's a little bit too big
  • It's too small
5. Where does the customer look for a smaller size first?
  • In the back of the store
  • At the cash register
  • On the rack
  • In another department
6. Where does the salesperson go to find a smaller size?
  • To another store
  • To the warehouse
  • In the back
  • To the manager's office
7. Does the salesperson find the smaller size?
  • No, they don't have it
  • Yes, they have one
  • They find two
  • They order it from another store
8. What payment method does the customer ask about?
  • Credit cards
  • Cash only
  • Debit cards
  • Gift cards
9. What extra discount does the store offer for opening an account?
  • 5% off
  • 10% off
  • 15% off
  • 20% off
10. How long will it take to receive the actual store card?
  • One week
  • About two weeks
  • Three weeks
  • One month
11. What is the final price of the sweater?
  • $39.99
  • $49.99
  • $59.99
  • $69.99
12. How does the customer feel about the final price?
  • It's too expensive
  • It's a fair price
  • It's a bargain
  • They're not sure

Your Results

Can I help you?
I’m just looking right now, thank you.
Everything in this department is on sale today. If I can be of any help, just let me know.
[clock ticking]
Can I try this sweater on, please?
Certainly. The dressing rooms are over there.
[clock ticking]
How was it?
It’s a little bit too big. Do you have a smaller size?
Did you check the rack?
Yes, but there weren’t any.
I’ll have a look in the back. I’ll be back in a minute.
[clock ticking]
Yes. We have one.
Great. I’ll take it.
How would you like to pay for that?
Do you take debit cards?
Yes, of course. But if you would like to open an account with us today, you’ll receive 10% off your first purchase.
Okay. That sounds good.
Just fill out this form and I’ll give you a temporary card today. Your actual card will be mailed in about two weeks.
With the sale and the extra 10% discount, your purchase comes to $49.99, including tax.
What a bargain! Thank you.