Choosing a Phone Plan

Instructions:

Listen to the video carefully and answer the following questions. Choose the best answer for each question. Click “Submit Answers” when you’re done to see your results.

Phone Plan Shopping Conversation – Listening Comprehension Exercise

Phone Plan Shopping Conversation – Listening Comprehension Exercise

1. What is the customer looking for?
  • A new phone
  • A phone repair
  • A new phone plan
  • Phone accessories
2. What type of phone does the customer have?
  • Samsung Galaxy
  • iPhone 10
  • Google Pixel
  • Nokia
3. What are the two main types of phone plans mentioned?
  • Basic and premium
  • Contract and prepaid
  • Monthly and yearly
  • Individual and family
4. How long do contract plans typically last?
  • 6 or 12 months
  • 12 or 24 months
  • 18 or 36 months
  • 24 or 36 months
5. Why does the customer prefer a prepaid plan?
  • It's cheaper
  • It has better coverage
  • They don't want to commit for too long
  • They need international calling
6. What does the customer mainly use data for?
  • Work emails and calls
  • Social media and video streaming
  • Gaming and downloading
  • Navigation and maps
7. How much data is included in the recommended plan?
  • One gigabyte
  • Two gigabytes
  • Four gigabytes
  • Eight gigabytes
8. How much does the two-gigabyte plan cost per month?
  • $25
  • $30
  • $35
  • $40
9. How many minutes of talk time are included in the plan?
  • 200 minutes
  • 300 minutes
  • 400 minutes
  • Unlimited minutes
10. What might cause additional fees on the plan?
  • Taxes and international calls
  • Data overages
  • Equipment rental
  • Customer service calls
11. Can the customer keep their current phone number?
  • No, they need a new number
  • Yes, they can keep it
  • Only if they pay extra
  • It depends on their old carrier
12. What does the salesperson say about changing plans in the future?
  • It's not allowed
  • They can visit the store or call for help
  • They need to pay a fee
  • They must wait six months

Your Results

Excuse me, I’m looking for a new phone plan.
Can you help me?
Sure, I’d be happy to.
What kind of phone do you have?
I’ve got an iPhone 10.
Great! Are you looking for a  contract or a prepaid plan?
I’m not sure. What’s the difference?
With a contract, you usually pay  a monthly fee for a fixed period,
often 12 or 24 months, and you may  get a decent discount on a new phone.
Prepaid plans, on the other hand,  
are pay-as-you-go and don’t  require a long-term commitment.
Hmm, I don’t want to commit for too long.  Maybe a prepaid plan would be better.
Okay, let’s consider your needs.
Do you use a lot of data, make  many calls, or send a lot of texts?
I mainly use data for social  media and some video streaming.
I don’t make too many calls,  but I do send a lot of texts.
In that case, I’d recommend a  prepaid plan with a data package.
We have excellent data packages you can choose from,
depending on how much data you need each month.
Do you know how much data you typically use?
Not exactly, but I’d like to  have enough for browsing and  
streaming without worrying about running out.
I understand. It’s really  important to have enough data.
Let’s start with a plan that includes  two gigabytes of data per month.
You can always adjust it later if you need to.
And how much does that plan cost?
Our two-gigabyte prepaid plan is $30 per month.
It also includes unlimited texts  and 300 minutes of talk time.
If you find that you need more data,  we have options for four gigabytes
and eight gigabytes as well.
Perfect. That’s within my budget.
Are there any additional  fees I should be aware of?
The only extra fees you might encounter are taxes  and fees for international calls if you make them.
But those should be minimal.
We’ll also provide you with a SIM card for your  iPhone 10, which is included in the initial cost.
Will I be able to keep my current phone number?
Yes, you can keep your current  number when switching to a new plan.
We’ll help you with that  during the activation process.
All right. I think I’m ready to  go with the two-gigabyte plan.
Fantastic choice!
Let’s get you set up with that plan,  and I’ll help you with the paperwork.
Sounds good!
And remember, if you ever need assistance  or want to change your plan in the future,
don’t hesitate to visit our  store or give us a call.